BerkeyWaterFilter.com
Berkey Water Filter Shipping Policy
Thank you for choosing BerkeyWaterFilter.com for your water filtration needs. We are committed to delivering high-quality products and ensuring a smooth shipping experience. Below are the details of our shipping policy:
We ship to all 50 states in the USA and offer limited international shipping. The availability and cost of international shipping vary based on the destination country.
Orders are processed within 2–3 business days.
We use trusted carriers such as UPS, FedEx, and USPS to deliver your order safely and on time.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Our return policy lasts for 14 days from the date of delivery. Returned items must be in the exact condition as they were received, including original packaging. To initiate a return, please contact us at [email protected].
If you have any questions or concerns about your order or our shipping policy, please reach out to us at [email protected] or call Toll Free 888-330-9593.
Note: Our shipping policies are subject to change without prior notice. Please visit our website for the latest information.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address provided in your return authorization instructions.
If your return is accepted, we’ll send you a return shipping label (when applicable), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Some items may not be eligible for return, including sale items, gift cards, and items that have been used, installed, or altered in any way. If you have questions about whether your item is eligible, please contact us.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Welcome to BerkeyWaterFilter.com! The terms “we”, “us” and “our” refer to BerkeyWaterFilter.com. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). BerkeyWaterFilter.com may be powered by third-party eCommerce technology providers that enable us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.
We have made every effort to provide an accurate representation of our products and services. However, product appearance or colors may differ based on your device, screen settings, and configuration.
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted in our online store.
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
When you place an order, you are making an offer to purchase. We reserve the right to accept or decline your order for any reason at our discretion. Your order is not accepted until we confirm acceptance. We must receive and process your payment before your order is accepted.
Please review your order carefully before submitting. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.
Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges.
Prices posted on our website may be different from prices offered in physical stores or by third parties. We may offer promotions from time to time that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and payment details, so that we can complete your transactions and contact you as needed.
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by BerkeyWaterFilter.com, its affiliates or licensors and are protected by U.S. and foreign intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Unauthorized use of the Services may violate intellectual property laws.
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties.
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third party functionality). If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. Please review the third-party’s policies and practices before you engage in any transaction.
If our store uses a third-party eCommerce platform (for example, Shopify), that platform may provide technology that enables us to sell to you. However, any sales and purchases you make in our store are made directly with BerkeyWaterFilter.com, not the platform provider.
All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you acknowledge that you have read our Privacy Policy and understand how we collect, use, and disclose information.
If you submit ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.
Occasionally there may be information on or in the Services that contains typographical errors, inaccuracies or omissions. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).
You may access and use the Services for lawful purposes only. You agree not to misuse the Services, violate laws, infringe intellectual property, harass others, transmit malware, scrape data, or interfere with security features. We reserve the right to suspend or terminate your access if you violate these Terms.
We may terminate this agreement or your access to the Services (or any part thereof) at our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The Services and all products offered through the Services are provided “as is” and “as available” for your use, without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement, to the fullest extent permitted by law.
To the fullest extent provided by law, in no case shall BerkeyWaterFilter.com (or its affiliates, officers, employees, contractors, or service providers) be liable for any indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Services or any products purchased through the Services.
You agree to indemnify, defend and hold harmless BerkeyWaterFilter.com and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims (including reasonable attorneys’ fees) arising out of your breach of these Terms, your violation of any law, or your access to and use of the Services.
If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms without affecting the validity of the remaining provisions.
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver. These Terms and any policies posted on this site constitute the entire agreement and understanding between you and us and govern your use of the Services.
You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable in the jurisdiction where BerkeyWaterFilter.com is headquartered, without regard to conflict of law principles.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at [email protected].
Last updated: February 5, 2026
BerkeyWaterFilter.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.
We may collect or process the following categories of personal information, depending on how you interact with the Services and where you live:
We may collect personal information from the following sources:
If you are located in the EEA, UK, or Switzerland, we process personal information under the following legal bases:
We do not intentionally collect special categories of personal data (sensitive personal data) as defined under GDPR Article 9. If you voluntarily provide such information in a customer service communication, we will process it only to the extent necessary to respond to your inquiry.
Depending on how you interact with us, we may use personal information to:
We may disclose personal information to third parties for legitimate purposes, including:
We use cookies and similar tracking technologies to operate our Services, personalize your experience, and analyze usage. Some cookies are strictly necessary for the website to function. Other cookies (such as analytics and advertising cookies) may be used based on your consent where required by law.
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. You may also opt out of marketing emails using the unsubscribe link in our messages.
The Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age threshold in your jurisdiction.
No security measures are perfect, and we cannot guarantee complete security. We retain personal information as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
We may transfer, store, and process personal information outside the country you live in, including in the United States. Where required, we rely on recognized transfer mechanisms.
We may update this Privacy Policy from time to time. We will post the revised Privacy Policy on this website and update the “Last updated” date.
If you have questions about shipping, returns, these Terms, or our privacy practices, contact us:
Email: [email protected]
Phone: Toll Free 888-330-9593
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