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City Water Quality Test
California, Iowa, Wisconsin
California, Iowa and Wisconsin regulations prohibit the making of any health claims on residential filtration systems using post carbon filters.
Even though Berkey products are NCF certified, these 3 states prohibit the making of any health claims on residential filtration systems using post carbon filters. Sorry, we have to follow government rules.
- Our Phoenix Gravity New Millennium Edition Water Filters are NSF certified
Policies
Shipping, Refunds, Terms & Privacy
BerkeyWaterFilter.com
Shipping Policy
We are committed to delivering high-quality products and ensuring a smooth shipping experience.
Shipping Areas
We ship to all 50 U.S. states and offer limited international shipping.
International availability and rates vary by destination.
Shipping Costs
- Free standard shipping on all U.S. orders over $99.
- International shipping costs vary by country.
Processing Time
Orders are processed within 2–3 business days.
Delivery Time
- U.S. delivery: 5–10 business days after dispatch.
- International delivery times vary.
- We do not currently offer expedited shipping.
Carriers
We ship via UPS, FedEx, and USPS.
Tracking
You will receive a tracking number by email once your order ships.
Damages & Issues
Please inspect your order upon delivery and contact us immediately
if there is damage or an incorrect item.
Returns Window
Returns must be requested within 14 days of delivery.
Items must be unused and in original packaging.
Email: [email protected]
Phone: (888) 330-9593
Refund Policy
We offer a 14-day return policy from the date of delivery.
Eligibility
Items must be unused, in original packaging, and accompanied by proof of purchase.
How to Start a Return
Email: [email protected] to request authorization.
Non-Returnable Items
- Sale items
- Gift cards
- Used or altered products
Refund Processing
Approved refunds are issued to the original payment method within
10 business days.
Terms of Service
Overview
By accessing or using BerkeyWaterFilter.com, you agree to these
Terms and our Privacy Policy.
Orders
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel any order.
Pricing
Prices are subject to change without notice and do not include taxes
or applicable fees unless stated.
Limitation of Liability
We are not liable for indirect, incidental, or consequential damages
arising from use of our Services.
Governing Law
These Terms are governed by the laws of the jurisdiction in which
BerkeyWaterFilter.com operates.
Privacy Policy
Last Updated: February 5, 2026
We collect personal information such as name, address, payment information,
and browsing data in order to fulfill orders and improve our Services.
How We Use Information
- Order fulfillment & customer support
- Fraud prevention & security
- Marketing communications (with consent where required)
Your Rights
You may request access, correction, or deletion of your personal information
by contacting us.
Contact
Email: [email protected]
Phone: (888) 330-9593
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